If you have Operations Manager experience in the IT field and understand Hungarian financial processes as well, we are looking for you

About Sofigate CEE Zrt.

We are the largest team of senior ServiceNow technology experts in Hungary. As a subsidiary of Sofigate, we have strong ServiceNow technical and business background.

Sofigate is a Nordic Regional Elite Tier Strategic Partner of ServiceNow having delivered 1000+ successful ServiceNow projects for 200+ customers, and our exceptional experience was recognised by ServiceNow as granting us with the #1 EMEA Elite Tier partner award.

We’re proud to offer a unique working environment that’s built around the needs of our expert team.

Flexible working conditions: We understand that everyone’s lives are different, which is why we offer flexible working hours and the ability to work from anywhere. This allows you to manage your time and to get the best out of your work and your free time.

Competitive compensation: We beat the Hungarian market with our compensation package, which includes opportunities both for employees and contractors.

Independent work within a supportive senior team: We believe in a collaborative and supportive work environment. Our close-knit team is always ready to help each other out.

Nordic working environment: As part of a Nordic parent company, we embrace the Nordic working culture of fairness, equality, and trust. We believe in creating a positive work environment where everyone is valued and respected.

Who are we looking for?

The Operations Manager is responsible for identifying issues affecting operational performance, and developing solutions with a wide variety of stakeholders to ensure the successful operations of our CEE team based mostly in Hungary.

The Operations Manager oversees operational areas as well as major project delivery, and guides business owners in ensuring profitability and high customer satisfaction. Additionally, the Operations Manager manages escalations as needed. In essence, the Operational Manager plays a key role in optimising processes and maintaining service quality.

Key Responsibilities:

• Be a single point of contact for Sofigate CEE’s operations.
• Build strong relationships with areas related to operations such as delivery teams, finance, recruitment and HR, resource management, and the management team.
• Drive improvement and manage changes related to all of these areas together with proactive and reactive problem solving.
• Work with our finance and operations teams on financial management, contract management, work hour and absence approvals, employee benefits management, bonus calculations, audit support, etc.

What will make you successful in this role:

• Typically, a minimum of 4 years of related experience in international environments especially within the technology sector focussing on operations management.
• Knowledge of Hungarian financial and contract regulations.
• Strong experience in project management and steering group work
• Holistic view of our business and operations but also the ideas and drive to take them forward.
• An outgoing, positive, and service-minded personality with high energy who desires to make a difference and is geared towards continuous improvement.
• Excellent interpersonal and communication skills with high assertiveness and emotional intelligence.
• Being passionate about delivering exceptional service quality.

Why this is a great opportunity for you:

• To be supperted by a skilled management team, with the possibility to learn and take the next big step forward in your career.
• We count on you for 20 hours per week - giving you a high level of flexibility and worklife balance in your workdays
• We’re an open-minded team where your opinion matters
• Grow as an Operations Manager in a modern and fast-growing organisation.
• Continuously develop your skills and work with top professionals as your colleagues.

About Sofigate

We are The Business Technology Company with the fastest time-to-value in the gen AI era. We achieve that by combining our transformation expertise with low/no-code platforms and generative AI. That’s how we create sustainable customer value. In practice, that means helping our customers to develop the interplay between business and technology: to design, build and implement transformations and business-friendly technology solutions, like Salesforce, ServiceNow and SAP.

As leaders of Business Technology management, we are the founder of the Business Technology Forum, the developer of the Business Technology Standard. Our team of 800+ professionals based in 8 offices across 5 countries – Finland, Sweden, Denmark, Hungary and Poland – are always ready to help, both our colleagues and our customers. At the very core of our being are our values: dare, care and grow. We dare to challenge the market, foster a community that cares about our people and drive growth with a customer centric business vision.

Take ownership of your work. Own your future

As a Sofigator, you get the opportunity to work with knowledgeable and driven colleagues, develop and challenge yourself and create sustainable value for our customers. We have an international, vibrant and fun culture with great openness and flexibility. We value every Sofigator and strive to build a diverse, equal, and inclusive workplace where everyone’s voice is heard, and where everyone can become the best versions of themselves. We value a healthy work life balance and support you in maintaining it.

Growth is not just a corporate thing for us – it is personal. There is so much to explore and learn within our community, and together with our customers, that having a bit of fun is unavoidable.

We do not leave the future up to chance. We take ownership of it. You can, too. Own your future